medidoc main image
Project 1

Medidoc

Overview

Having your own up to date medical history is a necessity for quality healthcare and accurate treatment. Individuals and families need a way to consolidate their medical history in a single location.

Methods

Competitive & Comparative Analysis, Surveys, User Interviews, User Flows, Personas, Sketching, Wireframes, Rapid Prototyping, Usability Testing

Team

Caitlin A., Frances B.,
Richie C., Ramon G.

Role

Research, Scrum Leader, User Interface designer

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"I bring a hard copy of my medical records with me to the doctor, but they never ask."

Research

Out of 35 respondents from our survey, we interviewed 5 people between the ages of 18-34.

Insights

Only 11.4% of people currently track their medical history using an app, website, or other digital resource.
79.4% of people don’t have a consolidated medical history.
88.6% of people see a Doctor or specialist between 0 - 5 times a year.

medidoc graph
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"I THINK I HAVE TO GO TO THE DOCTOR’S OFFICE IN ORDER TO GET A COPY OF MY MEDICAL RECORDS."

Low Fidelity

Wireframes sketches based on research, feature prioritization, and design studio.

Tasks

Request Medical Records,, View and Save medical records, Transfer your medical records to a new doctor

Insights

1.Provide multiple pathways to achieve the same goal (i.e. transferring documents and accessing Doctor profiles)
2.Users don’t want any personal health information on homepage.
3.Use more formal language.
4.Provide enough information to ensure users feel comfortable they are sharing their documents with the correct Doctor

medidoc lofi
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"The one thing to remember is the sensitivity of what you’re working with i.e. medical documents ... Are you sure makes me think that I’m paying."

Mid Fidelity

Clickable Mid-Fidelity protoype based on our first round of testing.

Tasks

Request Medical Records,, View and Save medical records, Transfer your medical records to a new doctor, Edit medical intake form

Insights

1.Users want clarification on what HIPAA is and why they need to sign permission to receive their own documents.
2.Users want double-confirmation that they’re transferring the correct documents. Need to include name of document throughout the verification process
3.Icons needs to be more representative

medidoc midfi
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I thought I was verifying with my phone. I don’t feel like it’s safe.
I would stop and google the app."

Hi Fidelity

In the Hi-Fi prototype we reworded some of the language that still tripped spme users.

Tasks

Request Medical Records,, View and Save medical records, Transfer your medical records to a new doctor, Edit medical intake form

Insights

1.Fidelity increased participants confidence in the safety of the app.
2.On average, repeat testers completed the task in less time and commented with positive feedback.
3.New participants didn’t encounter same issues as participants in the previous round of tests.

Next Steps

1.Start developing the desktop version for doctor use so they can submit information/documents to their patients, who then access information via mobile app
2.Build out an onboarding process when the app is downloaded.
3.Test user preference of security measures.

medidoc hifi